Legal resources for Hong Kong
Customer Privacy Policy
Visitor Privacy Policy
Effective Date: May 1, 2019
Amway Website Privacy Notice
This Website Privacy Notice describes how Amway Hong Kong Limited of 15th Floor, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong hereinafter “Amway” or “we”) uses personal data collected or received from visitors (“Visitors” or “you”) of this website (“Website”). It also describes how we use personal data collected when you register as a Customer (“Customer”). It describes how we collect or receive your personal data, the types of personal data we process, how we use, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices. We are committed to protecting the privacy, confidentiality and security of the personal information we hold by complying with the requirements of Personal Data (Privacy) Ordinance with respect to the management of personal information.
If you are an Amway Business Owner (“ABO”), please read our ABO Privacy Notice, which includes information about how we process your personal data when you are logged in on the Website as an ABO or Member.
How We Collect or Receive Personal Data from You When you Visit the Website
Amway collects personal data from you through your use of the Website in various ways.
You may choose to submit your personal data and other information to us through various communication channels provided on the “Contact Us” webpage of the Website, for example, Amway e-mail addresses, delivery and mailing address, telephone numbers or online forms, such as “The Story” for Amway Labs.
Where we ask you to provide us with your personal data, we will indicate whether providing the personal data is a statutory or contractual requirement, or a requirement necessary to enter into and/or facilitating a contract, as well as whether you are obliged to provide the personal data and of the possible consequences of a failure to provide the personal data.
We also use cookies or similar technologies that collect certain Website usage information when you access, view and use the Website. A cookie is a data file placed on a computer or mobile device when it is used to visit websites. We do not enable third parties to place cookies on your device. As long as you do not log on to our services, your data is anonymous and we cannot link any provided information to you. Through the cookies we collect information regarding your website usage, IP-address, browser type and operating system. Also, in order to process your online purchases, we may collect your payment information and information relating to your product preferences and purchasing behavior.
In addition, through the communications channels made available on the Website’s “Contact Us” webpage, we collect your contact details, such as your name, email address, address, and telephone number. We also process information about calls you make to our call centers (e.g., a recording of the call). You may also voluntarily provide other data that is related to you in connection with your inquiries or comments. We encourage you, however, to provide no more personal data relating to you than is necessary in order for us to provide an appropriate response to your inquiries or comments.
How We Collect or Receive Personal Data from You When You Are Registering as a Customer
Amway collects and receives personal data from its Customers in various ways.
We collect personal data from you when you register as a Customer on our websites. You may also choose to submit your personal data and other information to us through various communication channels provided on the “Contact Us” webpage of our websites, for example, Amway e-mail addresses, telephone numbers or online forms.
The Types of Personal Data We Collect From Customers
Registration: If you are registering as a Customer directly with Amway, we may collect the following personal data from you:
- Contact information (e.g., name, postal or e-mail address, and phone number);
- Date of birth;
- Login Information incl. Username, Amway ID and Password; and
- Payment information (e.g., bank account or credit card numbers);
- Product preferences, purchasing habits, purchasing history and spending behaviour;
- Information about calls you make to our call centers (e.g., a recording of the call); and
- Communication preferences.
Logged in as Customer: If you are logged in on the Website we also use cookies or similar technologies that collect certain Website usage information when you access, view and use the Website data (see above under “How We Collect or Receive Personal Data from You When you Visit the Website”).
Contacting us: In addition, when you communicate with us through various communications channels, we collect your contact details, such as your name, email address, address, and telephone number. You may also voluntarily provide other data that is related to you in connection with your inquiries or comments. We encourage you, however, to provide no more personal data relating to you than is necessary in order for us to provide an appropriate response to your inquiries or comments.
Amway affiliates: We may also receive personal data from affiliates of Amway.
We may collect other types of personal data in exceptional circumstances only. If we do need to process additional types of personal data about you, we will make sure that you are informed about the processing of your personal data and that there is a valid legal basis for doing so (e.g. your consent).
How We Process the Personal Data We Collect From Customers
We only process your personal data to the extent it is necessary (i) for the performance of your agreement with us or in order to take steps at your request prior to entering into an agreement with us; (ii) to comply with our legal obligations; (iii) for the purpose of our legitimate interests, including operating, evaluating and improving our business; (iv) preventing and protecting us and others against fraud, unauthorized transactions, claims and other liabilities; (v) ensuring compliance with company policies and industry standards; and (vi) for purposes allowed under local laws including the Hong Kong Personal Data Privacy Ordinance (“PDPO”) and its applicable versions. For companies like Amway that have global business operations, processing business partners’ personal data for internal administrative purposes is typically also considered a legitimate interest. As required under law, we have carefully balanced our legitimate business interests against your data protection rights.
In particular, we process the personal data we obtain about you to:
- Manage your registration as a Customer;
- Create and manage your online account;
- Address your comments or inquiries
- Process your orders of products or services;
- Communicate with you;
- Bring you in contact with your ABOs (including providing your name, address, telephone number or e-mail address, purchases and purchasing history to your ABO);
- Operate, evaluate and improve our services and facilitate your use of our websites;
- Perform accounting, auditing, billing and collection activities; and
- Comply with applicable legal requirements, industry standards and our policies.
How We Share Personal Data
Amway does not sell, rent or trade your personal data. Amway does share your personal data with:
- Entities within the Amway group to whom it is reasonably necessary or desirable for Amway to disclose personal data;
- ABOs, to allow communication regarding products, services and orders relating to the Amway Business;
- Providers of Infrastructure- or Platform- or Software-as-a-Service solutions, software development services, information system maintenance services, record management services or marketing services within, or outside of Hong Kong or your local market; and
- Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, legal interests, property or safety of others or ourselves.
International Data Transfers
We transfer the personal data we collect about you to entities within the Amway group, including Amway’s mother company Alticor Inc. Some of them may be located in countries other than the country in which the data were originally collected. We transfer the personal data we collect about you to third-party service providers that may be located outside of the country in which the data were originally collected, and process personal data on our or Amway group entities’ behalf.
The laws of those countries may not have the same level of data protection as the country in which you initially provided the data. When we transfer your personal data to other countries, we will protect that data as described in this Privacy Notice and in accordance with applicable law.
Please contact us using our contact details provided below, if you have any questions with respect to the safeguards we have put in place to protect your personal data when transferred outside your country.
Amway has put in place measures to ensure that your personal data is adequately protected, including by requiring the third-party service provider to undertake that it will only use personal data to provide services to Amway or its affiliates and will maintain appropriate technical and organizational security safeguards designed to protect the personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Please contact us using our contact details provided below, if you have any questions with respect to the safeguards we have put in place to protect your personal data when transferred outside your country (including how to obtain a copy or consult these safeguards).
We endeavor to ensure that those countries provide a standard of protection comparable to that under the PDPO.
How We Protect Personal Data
We maintain appropriate technical and organizational security safeguards designed to protect the personal data we process against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
How Long We Retain Personal Data
We store personal data only as long as necessary to fulfil the purposes for which we collect the data (see above under “How We Use the Personal Data We Collect”), except if required otherwise by law. Please contact us using our contact details provided below, if you have any questions with respect to our data retention practices.
Links to Other Websites
The Website may contain links to websites maintained by third parties, whose information and privacy practices are different than ours. We are not responsible or liable for the information or privacy practices employed by such third parties. We encourage you to read the privacy statements of all third party websites before using such websites or submitting any personal data or any other information on or through such websites.
Updates to the Website Privacy Notice
Amway reserves the right to change this Website Privacy Notice at any time. If we change this Website Privacy Notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the Website Privacy Notice regularly.
Your Rights
Your rights under applicable law may include access to the personal data we process about you, the right to have such personal data corrected or erased, the right to restrict the processing of your personal data, as well as the right to data portability. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing that has happened based on your consent prior to the withdrawal. To exercise these rights, you should make a written request using our contact details set out below.
Where we process your personal data for direct marketing purposes, you have the right to object at any time to such processing, including for profiling purposes to the extent that it is related to direct marketing. If you object to processing for direct marketing purposes, we will no longer process your personal data for such purposes.
How to Contact Us
If you have any comments or inquiries about this Website Privacy Notice, if you would like to update information we have about you, or to exercise your rights, you may contact Amway via the contact form or by letter: 15th Floor, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.
中文
生效日期：2019年4月1日
安利網站隱私通知
本網站的隱私通知介紹 Amway Hong Kong Limited（註冊地址 15th Floor, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong，以下稱為「安利」或「我們」）如何使用收集或接收的本網站（「網站」）訪客（「訪客」或「您」）的個人資料。此外，還介紹我們如何使用在您註冊成為客戶（「客戶」）時所收集的個人資料。本通知的內容包括我們如何收集或接收您的個人資料、處理的個人資料類型、使用、共用和保護這些資料的方式、這些資料的保留期限、您在個人資料處理方面享有的權利，以及就隱私規定聯絡我們的方式。
如果您是安利企業主（「ABO」），請閱讀我們的「ABO隱私通知」，其中包括我們如何處理您作為ABO或成員登入時的個人資料方面的資訊。
在您瀏覽本網站時，我們如何收集或接收您的個人資料
安利會透過各種方式收集您使用本網站時的個人資料。
您可以選擇透過本網站「Contact Us（聯絡我們）」網頁所提供的各種通訊管道向我們提交您的個人資料及其他資訊，例如安利電子郵寄地址、送貨和郵寄地址、電話號碼或線上形式（例如 Amway Labs（安利實驗室）的「The Story（事蹟）」）。
如果我們向您索取個人資料，我們將說明提供個人資料是法定或合約要求，還是達成和/或形成合約所必需的要求，以及您是否有責任提供個人資料和不提供個人資料可能造成的後果。
此外，在您瀏覽、檢視和使用本網站時，我們還會使用cookie或類似技術來收集某些網站使用資訊。Cookie是在使用電腦或移動裝置瀏覽網站時向其中放置的一種資料檔案。我們不會透過第三方向您的裝置中放置cookie。只要您不登入我們的服務，您的資料都會是匿名的，我們不能將任何提供的資訊關聯到您。我們會透過cookie收集您的網站使用、IP位址、瀏覽器類型和作業系統方面的資訊。此外，為了處理您的線上交易，我們還可能會收集您的支付資訊以及產品偏好和購買行為的相關資訊。
另外，透過本網站「Contact Us（聯絡我們）」網頁提供的通訊管道，我們會收集您的姓名、電子郵寄地址、地址和電話號碼等聯絡詳情。我們還會處理您向我們客戶服務中心的致電資訊（例如，通話錄音）。此外，您還可能會針對諮詢或意見自願提供與您相關的其他資料。不過，我們建議您將提供的個人資料限制到我們能夠恰當地答覆您相關諮詢或意見的最低限度。
在您註冊成為客戶時，我們如何收集或接收您的個人資料
安利會透過各種方式收集和接收其客戶的個人資料。
在您透過我們的網站註冊成為客戶時，我們會收集您的個人資料。您還可以選擇透過我們網站「Contact Us（聯絡我們）」網頁所提供的各種通訊管道向我們提交您的個人資料及其他資訊，例如安利電子郵寄地址、電話號碼或線上形式。
我們對客戶收集的個人資料類型
註冊： 如果您要註冊成為安利的直接客戶，我們可能收集您的以下個人資料：
- 聯絡資訊（例如，姓名、郵寄地址或電子郵寄地址以及電話號碼）；
- 出生日期；
- 登入資訊，包括使用者名稱、安利ID和密碼；以及
- 支付資訊（例如，銀行戶口或信用卡號碼）；
- 產品偏好、購買習慣、購買歷史記錄和消費行為；
- 您向我們客戶服務中心的致電資訊（例如，通話錄音）；以及
- 通訊偏好。
以客戶身份登入： 如果您在本網站上登入，在您瀏覽、檢視和使用本網站資料時，我們還會使用cookie或類似技術來收集某些網站使用資訊（請參閱上述「在您瀏覽本網站時，我們如何收集或接收您的個人資料」）。
聯絡我們： 另外，在您透過各種通訊管道與我們聯絡時，我們會收集您的姓名、電子郵寄地址、地址和電話號碼等聯絡詳情。 此外，您還可能會針對諮詢或意見自願提供與您相關的其他資料。 不過，我們建議您將提供的個人資料限制到我們能夠恰當地答覆您相關諮詢或意見的最低限度。
安利附屬公司： 我們還可能會透過安利附屬公司接收個人資料。
只有在特殊情況下，我們才可能收集其他類型的個人資料。如果我們確實需要處理您的其他類型的個人資料，我們必定會通知您相關個人資料處理事宜以及採取此類行動的合法依據（例如您的同意）。
我們如何處理對客戶收集的個人資料
我們僅在出於以下目的的必要程度下才會處理您的個人資料：(i)履行與您達成的協議或在與您達成協議前按您要求採取措施；(ii)遵守我們的法律義務；(iii)為了我們的合法利益，包括營運、評估和改善我們的業務；(iv)預防和防止我們及其他方承受欺詐、非授權交易、索賠及其他責任；(v)確保遵守公司政策和行業標準；以及(vi)為了當地法律（包括香港個人資料隱私條例(「PDPO」)及其適用版本）允許的目的。對於安利等全球營運公司，為了內部管理目的而處理業務合作夥伴的個人資料通常屬於合法利益。我們已按照法律要求認真平衡我們的合法商業利益與您的資料保護權利。
特別是，我們會為了以下目的而處理獲得的有關您的個人資料：
- 管理您註冊成為客戶；
- 建立和管理您的線上戶口；
- 解決您的意見或諮詢
- 處理您的產品或服務訂單；
- 與您聯絡；
- 使您與ABO建立聯絡（包括向ABO提供您的姓名、地址、電話號碼或電子郵寄地址、交易和購買歷史記錄）；
- 營運、評估和改善我們的服務以及協助您使用我們的網站；
- 執行會計、稽核、記帳和擷取活動；以及
- 遵守適用的法律要求、行業標準和我們的政策。
我們如何共用個人資料
安利不會出售、租賃或交易您的個人資料。安利會與以下各方共用您的個人資料：
- 安利集團內安利合理必要或需要向其披露個人資料的組織；
- ABO，以便能夠溝通安利業務產品、服務和訂單的相關資訊；
- 香港內外或您當地市場的基礎設施即服務、平台即服務或軟體即服務解決方案、軟體發展服務、資訊系統維護服務、記錄管理服務或行銷服務的供應商；以及
- 政府機關或其他第三方（如果法律要求或保護其他方或我們本身之權利、合法利益、財產或安全而合理需要）。
國際資料傳輸
我們會將所收集的有關您的個人資料傳輸給安利集團內部組織，包括安利母公司 Alticor Inc.。其中，某些組織所在的國家/地區可能與最初收集資料的國家/地區不同。我們會將所收集的有關您的個人資料傳輸給第三方服務提供者（可能位於最初收集資料地以外的國家/地區），並由他們代表我們或安利集團組織來處理個人資料。
這些國家/地區的法律與您最初提供資料的國家/地區的法律對資料的保護程度可能不同。如果我們要將您的個人資料傳輸到其他國家/地區，我們會按照本隱私通知和適用法律要求來保護相關資料。
若您對我們實施的將個人資料傳輸到其他國家/地區時的保護措施存有任何疑問，請透過以下聯絡詳情聯絡我們。
安利已採取各種措施來確保恰當地保護您的個人資料，包括要求第三方服務提供者承諾：僅利用個人資料向安利或其附屬公司提供服務，並實施恰當的技術和組織安全保護措施來防範個人資料被意外、非法或未經授權而銷毀、遺失、變更、存取、披露或使用。
若您對我們實施的將個人資料傳輸到其他國家/地區時的保護措施存有任何疑問（包括如何獲得副本或諮詢這些保護措施），請透過以下聯絡詳情聯絡我們。
我們將竭力確保那些國家/地區提供相當於PDPO規定的保護標準。
我們如何保護個人資料
我們將實施恰當的技術和組織安全保護措施來防範所處理的個人資料被意外、非法或未經授權而銷毀、遺失、變更、存取、披露或使用。
個人資料的保留期限
我們對個人資料的儲存期限僅為完成資料收集目的所必要的時間期限（請參閱上述「我們如何使用收集的個人資料」），除非法律另有要求。若您對我們的資料保留做法存有任何疑問，請透過以下聯絡詳情聯絡我們。
與其他網站的連結
本網站可能包含指向第三方維護的網站的連結，它們的資訊和隱私規定可能與我們的政策不同。對於此類第三方採用的資訊或隱私規定，我們概不負責，亦不承擔任何責任。我們建議您在使用任何第三方網站或在此類網站上或透過它們提交任何個人資料或任何其他資訊之前，首先閱讀此類網站的隱私權聲明。
本網站隱私通知如何更新
安利保留隨時變更本網站隱私通知的權利。若本網站隱私通知發生變更，我們將更新生效日期，而相關變更將在發佈後生效。我們建議您定期檢視本網站隱私通知。
您的權利
根據適用法律，您享有的權利可能包括：瀏覽我們處理的有關您的個人資料、更正或清除相關個人資料、限制處理您的個人資料，以及資料移轉方面的權利。在我們已獲得您同意來處理您的個人資料的情況下，您有權利隨時撤銷同意。但這不影響在撤銷之前經您同意已進行的處理的合法性。要行使上述權利，您應按照下列聯絡詳情向我們提出書面申請。如果您對我們處理您申請的方式不滿意，可以向監督機關發起投訴。
在我們為了直銷目的而處理您個人資料的情況下，您有權利隨時反對進行此類處理，包括在直銷相關範圍內進行的分析。若您反對為了直銷目的處理您的個人資料，我們將不再為了此類目的而處理您的個人資料。
如何聯絡我們
若您對本網站隱私通知存有任何意見或疑問，想要更新我們獲得的有關您的相關資訊，或要行使自己的權利，可透過聯絡表格或寄信方式聯絡安利，通訊地址：香港鰂魚涌英皇道９７９號太古坊, 濠豐大廈１５樓。
ABO Privacy Policy
Updated: August 5, 2019
Amway Privacy Notice for
Amway Business Owners and Privileged Customers
This Privacy Notice describes how Amway Hong Kong Limited of 15th Floor, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong(hereinafter “Amway” or “we”) uses personal data collected or received from Amway Business Owners and Privileged Customers (“ABOs”) (hereinafter “you”). It describes how we collect or receive your personal data, the types of personal data we process, how we use, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices. We are committed to protecting the privacy, confidentiality and security of the personal information we hold by complying with the requirements of Personal Data (Privacy) Ordinance with respect to the management of personal information.
How We Collect and Receive Personal Data from You
Registration. Amway collects your personal data through the registration form that you complete and send to us in paper form or electronically through the applicable. Amway, or its affiliates, website or application (the “Website”) in order to become an ABO.
Logged in as ABO. If you are logged in on the Website as an ABO we collect personal data that you provide to us while using the Website, for example, when you order products or services.
Contacting Us.You may also choose to submit your personal data and other information to us through various communication channels such as via email to ahkinfo@amway.com or by submit the “Changes to Current Status of Distributorship/Privileged Customer” application form. If you contact the Amway Customer Service Hotline, we will record the call.
Cookies. If you are logged in on the Website, we also use cookies or similar technologies that collect certain Website usage information when you access, view and use the Website. A cookie is a data file placed on a computer or mobile device when it is used to visit websites. To learn more about the cookies used by Amway and your choices with respect to our use of cookies, please read the “Website Privacy Notice”.
Amway affiliates and ABOs. We may also receive personal data from affiliates of Amway and from other ABOs.
The Types of Personal Data We Process
We may process the following types of personal data relating to you:
- Contact information (e.g., name, postal or e-mail address, fax number and phone number);
- ABO organizational information (e.g., ABO company name, profession and ownership and management details);
- Gender, age, nationality, date and country of birth;
- Marital Status
- ABO registration number, username and password;
- Passport details (including holder’s name, number, issue location ) and National ID/HKID number to the extent permitted or required by applicable law;
- Payment information (e.g., such as bank account or credit card numbers);
- ABO performance information (e.g., class, status, group and personal qualifications under the Amway Sales and Marketing Plan and financial/bonus history);
- Information about calls you make to our call centers (e.g., a recording of the call);
- Product preferences, purchasing habits, purchasing history and spending behaviour; and
- Communication preferences.
We may process other personal data in exceptional circumstances only. If we need to process other types of personal data about you not set forth above, we will make sure that you are informed about the processing of your personal data and that there is a valid legal basis for doing so (e.g. your consent).
How We Use the Personal Data We Collect
We only process your personal data to the extent it is necessary (i) for the performance of your agreement with us or in order to take steps at your request prior to entering into an agreement with us; (ii) to comply with our legal obligations; or (iii) for the purpose of our legitimate interests, including operating, evaluating and improving our business; preventing and protecting us and others against fraud, unauthorized transactions, claims and other liabilities; and ensuring compliance with company policies and industry standards. For companies like Amway that have global business operations, processing business partner’s personal data for internal administrative purposes is typically also considered a legitimate interest. As required under law, we have carefully balanced our legitimate business interests against your data protection rights.
In particular, we process personal data we obtain about you to:
- To manage your registration as an ABO;
- Create and manage your online account and respond to your inquiries;
- Process your orders of products or services;
- Communicate with you (e.g., about products or services or general ABO issues);
- Operate, evaluate and improve our services, including by:
- Evaluating your satisfaction with our current communications, materials, products and/or services;
- Tracking and analyzing your use of products, materials and/or services; and
- Developing new products and services.
- Track, document and evaluate participation in Amway meetings and events;
- Assessing your performance under your Amway Business Agreement with us;
- Provide business performance information to you;
- Provide your contact information, business identification information and business performance information to upline ABOs, and contact information to downline ABOs;
- Perform accounting, auditing, billing and collection activities;
- Enforce contractual terms and conditions;
- Protect against and prevent fraud, unauthorized transactions, claims and other liabilities; and
- Comply with applicable legal requirements, industry standards and our policies.
How We Share Personal Data
Amway does not sell, rent or trade your personal data. Amway does share your personal data with:
- Entities within the Amway group to whom it is reasonably necessary or desirable for Amway to disclose personal data;
- ABOs, to allow communication regarding products, services and orders relating to the Amway Business;
- Providers of Infrastructure- or Platform- or Software-as-a-Service solutions, software development services, information system maintenance services, record management services or marketing services within, or outside of Hong Kong or your local market; and
- Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, legal interests, property or safety of others or ourselves.
International Data Transfers
We transfer the personal data we collect about you to entities within the Amway group, including Amway’s mother company Alticor Inc. Some of them may be located in countries other than the country in which the data were originally collected. We transfer the personal data we collect about you to third-party service providers that may be located outside of the country in which the data were originally collected, and process personal data on our or Amway group entities’ behalf.
The laws of those countries may not have the same level of data protection as the country in which you initially provided the data. When we transfer your personal data to other countries, we will protect that data as described in this Privacy Notice and in accordance with applicable law.
Amway has put in place measures to ensure that your personal data is adequately protected, including by requiring the third-party service provider to undertake that it will only use personal data to provide services to Amway or its affiliates and will maintain appropriate technical and organizational security safeguards designed to protect the personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Please contact us using our contact details provided below, if you have any questions with respect to the safeguards we have put in place to protect your personal data when transferred outside your country (including how to obtain a copy or consult these safeguards).
We endeavor to ensure that those countries provide a standard of protection comparable to that under the PDPA.
How We Protect Personal Data
We maintain appropriate technical and organizational security safeguards designed to protect the personal data we process against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
How Long We Retain Personal Data
We store personal data only as long as necessary to fulfil the purposes for which we collect the data (see above under “How We Use the Personal Data We Collect”), except if required otherwise by law. Please contact us using our contact details provided below, if you have any questions with respect to our data retention practices.
Updates to this Privacy Notice
Amway may update this Privacy Notice from time to time. We will notify you of any significant changes to this Privacy Notice on the relevant Amway websites, in official Amway publications, or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.
Your Rights
Your rights under applicable law may include access to the personal data we process about you, the right to have such personal data corrected or erased, the right to restrict the processing of your personal data, as well as the right to data portability. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing that has happened based on your consent prior to the withdrawal. To exercise these rights, you should make a written request using our contact details set out below.
How to Contact Us
If you have any comments or inquiries about this ABO Privacy Notice, or would like to update information we have about you, or to exercise your rights, you may contact your Amway via the contact form or by letter to: 15th Floor, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.
中文
直銷商私隱政策
生效日期：2019年8月5日
安利私隱聲明
安利直銷商及優惠顧客適用
本私隱聲明就美國安利（香港）日用品有限公司（地址：香港鰂魚涌英皇道９７９號太古坊, 濠豐大廈１５樓）（以下簡稱「安利」或「我們」）如何使用從安利直銷商及優惠顧客（ABOs）（以下簡稱「你」）收集或接收的個人資料作出描述。本私隱聲明描述了我們收集及接收你的個人資料的途徑、我們處理的個人資料的類型、我們如何使用、分享和保護這些資料、我們保留個人資料的時間、你對這些個人資料的權利，以及你可以如何就私隱條例問題聯絡我們。我們透過遵守「個人資料（私隱）條例」有關個人資料管理的要求，致力保護我們所持有的個人資料的私隱、機密性和安全性。
我們收集及接收你的個人資料的途徑
登記。安利透過你以書面形式或適用的電子方式填寫，並發送給安利或其關聯公司、網站（「網站」）或申請成為直銷商的登記表格來收集你的個人資料。
以直銷商身份登入。如你以直銷商的身份登入網站，我們會收集你在使用本網站時向我們提供的個人資料，例如當你訂購產品或服務時。
聯絡我們。您也可以選擇透過各種渠道向我們提交你的個人資料及其他資料，例如發送電郵至ahkinfo@amway.com或提交「更改直銷商/優惠顧客戶籍資料申請表」。如你致電安利客戶服務熱線，我們將記錄談話內容。
Cookies。如你登錄我們的網站，我們會使用cookies或其他技術來收集你瀏覽、查看及使用本網站時的某些使用資料。Cookie是瀏覽網站時放置在電腦或移動設備上的數據文字檔案。想了解有關安利使用的Cookie以及你對我們使用Cookie的選擇，請參閱「網站私隱聲明」。
安利的關聯公司及直銷商。我們會從安利的關聯公司及其他直銷商收集個人資料。
我們處理的個人資料的類型
我們會處理以下與你有關的個人資料類型：
- 聯絡資料（例如姓名、郵寄地址或電郵地址、傳真號碼及電話號碼）；
- 直銷商的機構資料（例如直銷商的公司名稱、專業及擁有權和管理詳情）；
- 性別、年齡、國籍、出生日期及出生地；
- 婚姻狀況
- 直銷商號碼、用戶名稱及密碼；
- 護照資料（包括持有人姓名、護照號碼、簽發國家）及適用法律允許或要求的國民身份證/香港身份證號碼；
- 付款資料（例如銀行帳戶或信用卡號碼）；
- 直銷商業績資料（例如級別、獎銜、根據安利銷售及營銷計劃計算的小組及個人資格，以及財務/獎金紀錄）；
- 你致電我們的電話中心的資料（例如談話內容紀錄）；
- 產品喜好、購買習慣、購買紀錄及消費行為：及
- 通訊喜好
我們僅在特殊情況下處理其他個人資料。如我們需要處理上述未提及的個人資料，我們將會通知你，並遵循有效的法律依據（例如獲取你的同意）。
我們如何使用收集到的個人資料
我們僅在必要的情況下處理你的個人數據，例如（i）你與我們達成協議，或者在與我們達成協議之前需要根據你的要求採取措施；（ii）遵守我們的法律義務；或（iii）保障我們的合法權益，包括經營、評估及改善我們的業務；防止及保護我們和他人免受欺詐、防範未經授權的交易、索償及其他責任；並確保遵守公司政策和行業標準。對於像安利這樣擁有全球業務營運的公司，使用業務合作夥伴的個人資料作內部行政管理用途也被視為合法權益。我們已按照法律要求，仔細權衡了我們的合法商業權益，以及你的個人資料保護權利。
具體而言，我們會使用你的個人資料作以下用途：
- 管理你的直銷商申請；
- 創建及管理你的網上戶口及回應你的查詢；
- 處理你的訂單及所需服務；
- 通訊（例如有關產品、服務或一般直銷商資訊）；
- 營運、評估及改善我們的服務，包括：
- 評估你對我們現時的通訊、材料、產品和/或服務的滿意度；
- 追蹤及分析你對產品、材料和/或服務的使用；及
- 研發新產品及服務。
- 追蹤、記錄及評估參與安利會議及活動的情況；
- 根據你與我們訂立的安利業務協議來評估你的業績；
- 為你提供業績資料；
- 向上線直銷商提供你的聯絡資料、業務識別資料及業績資料，並向下線直銷商提供你的聯絡資料；
- 會計、審計、付費及收款用途；
- 履行合約條款及細則；
- 防範欺詐、未經授權的交易、索償及其他責任；
- 遵守適用的法律要求、行業標準及公司政策。
我們如何分享個人資料
安利不會出售、出租或交易你的個人資料。但安利會與以下機構及人士分享你的個人資料：
- 有合理必要或適合的安利集團關聯公司；
- 直銷商，就與安利事業有關的產品、服務及訂單進行溝通；
- 香港或本地市場內外的基礎設施或平台或軟件服務的解決方案、軟件開發服務、資料系統維護服務、紀錄管理服務或營銷服務之供應商；及
- 政府機構或其他第三方，按法律要求或有合理必要，以保護他人或自身的權利、合法權益、財產或安全。
海外移交資料
我們會將收集到的個人資料移交安利集團的關聯公司，包括安利的母公司Alticor Inc.。當中有部分公司可能是位於資料收集國家/地區以外的國家/地區。我們會將收集到有關你的個人資料，移交給位於資料收集國家/地區以外國家/地區的第三方服務供應商，並代表我們或安利集團關聯公司處理個人資料。
這些國家/地區的個人資料保護條例可能與資料收集國家/地區有異。當我們將你的個人資料移交到其他國家/地區時，我們將按照本私隱聲明中的說明並根據適用法律保護這些資料。
安利已制定有關措施確保你的個人資料得到充分保護，包括要求第三方服務供應商承諾僅使用這些個人資料向安利或其關聯公司提供服務，並持續採取適當的技術及機構安全措施，以保護個人資料免遭意外、非法或未經授權的破壞、丟失、更改、查閱、披露或使用。
如果你對我們在海外轉交你的個人資料時所採取的保護措施有任何疑問（包括如何獲取副本或查詢這些保護措施），請使用下列提供的聯絡方法與我們聯繫。
我們致力確保這些國家提供的保護標準能符合個人資料保護法案(PDPA)的準則。
我們如何保護個人資料
我們採取適當的技術及機構安全措施，以保護個人資料免遭意外、非法或未經授權的破壞、丟失、更改、查閱、披露或使用。
我們保留個人資料的時間
我們僅在有需要時保留個人資料，以滿足我們收集資料的目的（參閱上文之「我們如何使用收集到的個人資料」），除非法律另有訂明要求。如果你對我們保留個人資料的做法有任何疑問，請使用下列提供的聯絡方法與我們聯繫。
本私隱聲明之更新
安利不時會更新本私隱聲明。我們將透過有關的安利網站、安利官方出版刊物或其他適當的通訊渠道通知你有關本私隱聲明的任何重大變更。除非通知中另有註明，否則所有變更自公布日期起生效。
你的權利
根據適用法律，你的權利或會包括獲取我們處理有關你的個人資料、更正或刪除此類個人資料、限制處理你的個人資料，以及個人資料可攜權。即使我們已獲得你的同意處理你的個人資料，你亦有權隨時撤回同意，但這不會影響在撤回同意之前已發生的個人資料處理的合法性。要行使這些權利，你應該使用下列提供的聯絡方法向我們提出書面要求。
聯絡我們
如果你對本直銷商私隱聲明有任何意見或疑問，或希望更新我們持有有關你的個人資料或行使權利，你可以填寫網上聯絡表格或來函郵寄致：香港鰂魚涌英皇道９７９號太古坊, 濠豐大廈１５樓。
Business Center App Privacy Policy
Atmosphere Connect App Privacy Policy
中文
ATMOSPHERE CONNECT PRIVACY NOTICE
Alticor Inc. (“Amway”) has adopted this Privacy Notice in order to inform you of its policies and practices with respect to information collected from the Atmosphere Connect app (“SKY”). Your use of SKY constitutes your acceptance of this Privacy Notice and your consent to the practices it describes. This Privacy Notice applies only to information gathered on and through SKY and does not apply to any other information or websites not owned or operated by Amway. Please review this Privacy Notice periodically as we may update it from time to time, but any future changes will not affect data that was collected under a previous version of this Privacy Notice. Each time you use SKY, or provide us with information, you are, by doing so, accepting the practices described in this Privacy Notice at that time. Amway complies with all applicable laws regarding data breaches..
We value your privacy and, unless otherwise stated in this Privacy Notice, will not sell or share your personal information with third parties without your consent. This Privacy Notice further describes our data collection and use policies.
Data we collect:
- Personal information that you provide while setting up your account.
- We do not display any of your information to other users.
- Non-personally identifiable technical data and related information, including but not limited to technical information about your device, system and application software, and peripherals.
- Real-time information about the location of your device.
We use and disclose the information we collect for the following purposes:
- The personal information that you provide will be used only to create and maintain your account and provide personalized content and information via SKY.
- Contact information is used to send you notifications.
- Aggregate, non-personally identifiable information may be used to help us understand SKY’s users and their preferences, to help us improve SKY and our products and services, and to market our products and services.
- Aggregate, non-personally identifiable information may be shared with third parties who may help us to improve our products and services and market our products and services generally.
- To protect our business interests or the rights of others, when required by law, to cooperate with law enforcement, or in connection with the sale or merger of all or part of our business.
- To create and maintain your account.
- Location data is used to provide certain location based information, including, without limitation, air quality and weather information.
Third parties:
- Data that could identify you. Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email address, or data that could reasonably be linked back to you. We will only share this data under the following circumstances:
- With companies that are contractually engaged in providing us with services, such as data storage, order fulfillment, email management and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us.
- If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the End User License Agreement, to protect the security or integrity of SKY, and/or to protect the rights, property, or safety of Amway, its employees, users, or others. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
- We may disclose or transfer your PII in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company will receive your PII and the promises in this Privacy Notice will apply to your data as transferred to the new entity.
- We do not share or sell aggregated, de-identified data that does not identify you (de-identified data) to any third parties.
- Data that you direct us to share. You can direct us to share data with other parties. For example, you might authorize us to link your account with a third-party app; send status updates to your Facebook or Twitter account; or direct us to share data with your employer as part of a wellness program. Once you direct us to share your data with a third party, that data is governed by the third-party’s privacy policy. You can revoke your consent to share with the third party at any time in your SKY account settings.
Where your information is stored and encryption:
- Your data is stored both on your device and outside the device through a third party.
- When your data is stored on your device, it is protected through the encryption (if any) that is already available on your device. This means that if somebody is able to access your device, they will also be able to access your data.
- When data is sent from your device to our third-party data storage provider, it is transmitted via encrypted channel and also encrypted when stored with our service provider.
- Your data will be stored and processed in USA.
How you may opt out of our use, storage, and/or sharing of data:
- Successful use of SKY relies on the data storage, use, and/or sharing terms above. Therefore, if you do not agree to the terms above you should stop using SKY and delete the app.
- Notwithstanding the foregoing, you may opt out of sharing your location data by changing the settings on your device to no longer share your location information with SKY. Note, however, that opting out of the SKY’s collection of location information will cause its location-based features to be disabled.
How SKY access other data:
- SKY may request your permission to connect to your device’s camera and photos. You can check your settings, including permissions set as a default, by reviewing SKY’s permissions in the “Settings” app on iOS devices and by going to “Settings” and then “Apps” in Android devices.
Our data retention policy:
- We store your PII for as long as you maintain a SKY account
Your data after disabling of your account:
- When your account is deactivated or terminated by you or us, your data is deleted after seven years.
Contact us If you have any questions or comments about our policies and practices, please contact customer service at (852) 2969 6300. Last updated: 29 January 2019
中文
ATMOSPHERE CONNECT隱私政策
Alticor Inc. （下稱「安利」）已採行本隱私政策（下稱「本隱私政策」），以告知你安利自Atmosphere Sky Connect應用程式（下稱「SKY」）蒐集資訊時所適用的政策和做法。請仔細閱讀本隱私政策。一旦你使用SKY，即表示你確認你已閱讀並了解本隱私政策的內容、接受本隱私政策、並明示你在自願和知情下同意本隱私政策所說明的做法。本隱私政策僅適用於藉由SKY所蒐集的資訊，不適用任何非安利所擁有或經營之其他任何資訊或網站。請定期回顧本隱私政策，因為我們可能不定時更新其內容，但任何未來變更的內容均不影響依本隱私政策之前版本所蒐集的資料。你每次使用SKY或向我們提供資訊時，均表示你同意當時之本隱私政策的所有條款，並接受其中所說明的做法。安利遵守所有適用有關資料外洩的法律。一旦發現資料外洩的情事，安利將依適用法律進行通知。
我們非常重視你的隱私，除非本隱私政策中另有說明，我們不會未經你的同意便將你的個人資料出售或分享給任何第三方。本隱私政策將進一步說明我們的資料蒐集與利用政策。
我們蒐集的資料：
- 設定帳戶時你所提供的個人資料，[包括但不限於你的姓名、年齡、性別、國籍、居住地、收入、家庭、電話號碼、裝置序號、MAC位址、IMEI識別碼、電郵地址、通訊地址、付款資訊、和其他個人資料]。
- 我們不會向其他用戶顯露你的任何資訊。
- 非個人可識別之技術資料和相關資訊，包括但不限於有關你的Atmosphere Sky™空氣清淨機或其他安利的產品、你的裝置、系統及應用軟體、和周邊設備的技術資訊，譬如地點、IP位址、網域、用戶偏好、空氣品質、及其他統計資料。
我們基於以下目的處理、利用和披露所蒐集的資訊：
- 你所提供的個人資料將被用於建立和維護你的帳戶，並藉由SKY為你提供個人化內容和資訊。聯絡資料將被用來向你寄發通知。如你同意，我們擬使用你的聯絡資料，包括姓名、電話號碼、電郵地址及通訊地址作直接促銷用途。你的聯絡資料會用於促銷安利的營養保健品、家庭電器、家居護理用品、化妝、護理、嬰兒產品及其他安利產品。
- 非可供辨識個人身份的累積資訊可能被用於幫助我們了解SKY用戶及其偏好、協助我們改善SKY及我們的產品與服務、和行銷我們的產品與服務。
- 非可供辨識個人身份的累積資訊可能被分享給第三方，包括安利的關聯企業。如此分享將可能幫助我們改善我們的產品與服務、分析數據、和行銷我們的產品與服務。
- 保護我們的商業利益或他人權利、依法律要求、配合執法機關、或因應我們的事業被全部或部分併購的情況。
第三方分享：
- 可供辦識你身分的資料：個人可識別資訊(下稱「PII」)指的是含有個人識別碼的資料，譬如你的姓名、電郵地址、或可能合理追溯到你的資料。我們只在以下情況，才會將這些資訊分享給第三方：
- 依據合約提供我們服務的公司，譬如資料儲存、訂單履行、電郵管理、和信用卡處理。這些公司依合約有義務必須妥善保護我們提供給他們的任何PII。
- 當我們基於以下情況相信揭露PII具有合理必要性時：遵從法律、命令規則、有效法律程序(如法院給我們的令狀、傳票或命令)、或政府或監管機關要求、保護SKY的安全或完整、及/或保護安利、其員工、用戶、顧客或其他人的權利、財產或安全。除非法律禁止，當我們需要揭露你的資料時，我們將盡可能事先透過電郵或其他方式通知你。
- 當與我們公司的出售、併購、破產、資產出售、或重整有關時，我們可能披露或移轉你的PII。如果你的PII將由不同的公司接手，我們將會通知你，且本隱私政策的承諾仍適用於被移轉至另一個主體的你的個人資料。
- 除本文所述情形外，我們不會分享或出售無法辨識你身分的累積資料、去識別化的資料給任何第三方。
- 你指示我們分享的資料：你可以指示我們將你的資料分享給其他人。譬如，你可能授權我們將你的帳戶連結至第三方的app、將你的狀態更新傳送到你的Facebook或Twitter帳戶、或指示我們將你的資料分享給你的僱主，以做為健康計畫的一環。一旦你指示我們將你的個人資料分享給第三方，那些資料便轉由第三方的隱私政策管理。你可以在SKY帳戶的設定中，隨時撤銷分享資料給第三方的同意。
你的個人資料被儲存、加密或傳送到哪裡：
- 你的資料同時儲存於你的裝置和一個由安利或第三方管理的外部裝置。
- 當你的資料儲存於你個人裝置時，將只受到裝置內既有的加密保護(若有的話)。換言之，如果有人可以存取你的裝置，他們也將得以存取你的資料。
- 當資料從你的裝置傳送到安利或我們的第三方資料儲存或服務提供商時，係經由加密管道傳送的。你的資料儲存在安利或第三方資料服務提供商時，也有加密保護。
- 你的資料可能被從你的裝置傳送到安利或第三方資料服務提供商。資料傳送可能跨國界。你的資料可能被傳送到美國儲存和處理。
你可以如何中止我們利用、儲存及/或分享你的資料，及其後果如何：
- 成功使用SKY取決於遵照本隱私政策所述條款儲存、利用及/或分享個人資料。如果你不同意本隱私政策的條款，你可選擇不向我們提供你的個人資料，或選擇刪除你儲存於SKY中的資料、聯絡我們刪除你的資料、停止使用SKY、並刪除此App。然而，刪除或不提供你的個人資料，可能損及你使用SKY的體驗。結果可能是我們可能無法提供你某些服務，且全部或部分的SKY功能也可能被封鎖。
SKY如何存取其他資料：
- SKY可能要求你的同意以存取你的位置。你可以檢查你的設定，包括預設的同意項目。如果你使用的是iOS裝置，你可在「設定」App中檢查SKY的同意項目。若你使用的是Android裝置，你也可從「設定」進入App。
我們的資料保存政策：
- 我們於必要時保存你的PII。
關於未成年的特別規定：
- 如果你依法仍為未成年人(未滿18歲)，你只能在父母或監護人的同意及指導下使用SKY。
你的權利：
- 你可以利用下方的聯絡資訊隨時聯絡我們，就我們蒐集、處理或揭露你的個人資料等事項提出以下的詢問或請求。我們會在適當時機回應你的查詢或請求。
- 查詢或請求閱覽你的個人資料；
- 請求複製你的個人資料；
- 請求補充或更正你的個人資料；
- 請求停止蒐集、處理或利用你的個人資料；及
- 請求刪除你的個人資料。
本隱私政策之修改：
- 本隱私政策可能隨時被修改。你可透過SKY獲取最新版的隱私政策。
聯絡我們：
如果你對我們的政策和做法有任何疑問或意見，請聯絡我們的客戶服務人員(電話：29696300)。
最後更新：2019年1月29日
Healthy Home App Privacy Policy
HEALTHY HOME PRIVACY NOTICE Amway International Inc. (“Amway”) has adopted this Privacy Notice in order to inform you of its policies and practices with respect to information collected from the Healthy Home app (“Healthy Home”). Your use of Healthy Home constitutes your acceptance of this Privacy Notice and your consent to the practices it describes. This Privacy Notice applies only to information gathered on and through Healthy Home and does not apply to any other information or websites not owned or operated by Amway. Please review this Privacy Notice periodically as we may update it from time to time, but any future changes will not affect data that was collected under a previous version of this policy. Each time you use Healthy Home, or provide us with information, you are, by doing so, accepting the practices described in this Privacy Notice at that time. Amway complies with all applicable laws regarding data breaches. In the event of a data breach, Amway will provide notification in accordance with applicable federal and state laws. We value your privacy and, unless otherwise stated in this Privacy Notice, will not sell or share your personal information with third parties without your consent. This policy further describes our data collection and use policies. Data we collect:- Personal information that you provide while setting up your account, such as name, email address, and/or telephone number.
- Non-personally identifiable technical and telemetry data and related information, including but not limited to technical information about your device, system and application software, and peripherals.
- Real-time information about the location of your mobile device upon your consent.
- The information you provide to login to Health Home will be used only to create and maintain your account and provide personalized content and information via Healthy Home. You may choose to use your login with other Amway platforms, those platforms may collect and use information in addition to the information collected and used by Healthy Home.
- Contact information is used to send you notifications.
- Aggregate, non-personally identifiable information may be used to help us understand Healthy Home’s users and their preferences, to help us improve Healthy Home and our products and services, and to market our products and services.
- Aggregate, non-personally identifiable information may be shared with third parties who may help us to improve our products and services and market our products and services generally.
- To protect our business interests or the rights of others, when required by law, to cooperate with law enforcement, or in connection with the sale or merger of all or part of our business.
- Location data is used to provide certain location based information, including, without limitation, air quality and weather information.
- With companies that are contractually engaged in providing us with services, such as data storage, order fulfillment, email management and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us.
- If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the End User License Agreement, to protect the security or integrity of Healthy Home, and/or to protect the rights, property, or safety of Amway, its employees, users, or others. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
- We may disclose or transfer your PII in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company will receive your PII and the promises in this Privacy Notice will apply to your data as transferred to the new entity.
- We do not share or sell aggregated, de-identified data that does not identify you (de-identified data) to any non-affiliated third parties.
- Data that you direct us to share. You can direct us to share data with other parties. For example, you might authorize us to link your account with a third-party app; send status updates to your Facebook or Twitter account. Once you direct us to share your data with a third party, that data is governed by the third-party’s privacy policy. You can revoke your consent to share with the third party at any time in your Healthy Home account settings.
- Your data is stored both on your device and outside the device through a third party.
- When your data is stored on your device, it is protected through the encryption (if any) that is already available on your device. This means that if somebody is able to access your device, they will also be able to access your data.
- When data is sent from your device to our third-party data storage provide, it is transmitted via encrypted channel and also encrypted when stored with our service provider.
- Your data will be stored and processed in USA.
- Successful use of Healthy Home relies on the data storage, use, and/or sharing terms above. Therefore, if you do not agree to the terms of this Privacy Notice you should stop using Healthy Home and delete the app.
- Notwithstanding the foregoing, you may opt out of sharing your location data by changing the settings on your device to no longer share your location information with Healthy Home. Note, however, that opting out of the Healthy Home’s collection of location information will cause its location-based features to be disabled.
- Healthy Home may request your permission to connect to your device’s camera and photos. You can check your settings, including permissions set as a default, by reviewing Healthy Home’s permissions in the “Settings” app on iOS devices and by going to “Settings” and then “Apps” in Android devices.
- We store your PII for as long as you maintain a Healthy Home account
- When your Health Home account is deactivated or terminated by you or us, your data is deleted after seven years.
